Last updated: 12 May 2025

We aim to ensure customer satisfaction with every purchase. Refunds are provided under the following conditions:

1. Eligible Refunds

The product received is damaged or defective.

The wrong item was shipped.

The product is unused and unopened, returned within 7 days of delivery.

2. Non-Refundable Items

Opened or used food items due to hygiene regulations.

Customized or private-label products.

3. Refund Process

To initiate a refund, email info@bitepep.com with your order details and proof (images).

Refunds are credited within 5-7 business days via the original payment method.

Damaged/Defective Products Exchange/replacement will be delivered in 7-10 working days